Dear All

I just finished the installation an configuration of the Mail fetching function. The Mails are successfully fetched from the Mailbox and create an ticket. We are using IMAP + SSL with the standardport of 993. Now we facing some Problems if we want to use subfolders in the Mailboxes.

I already search for hours to find any solutions but i didn't find somethingthat worked for us.

I think the seccond Problem also has to do with the first. After the tickets was created, the Messages in the Mailbox just got deleted. We want, that the Mails are mooved to a subfolder or not delted. Both Options did not worked.

I hope someone can help us.

Many thanks
Michael

Systeminformations:
osTicket-Version v1.15.2 (cb6766e) — Aktuell
Server-Software Microsoft-IIS/10.0
MySQL-Version 5.5.65
PHP-Version 7.3.28

PHP-Erweiterungen
gdlib > yes Wird für die Bildmanipulation und PDF-Druck verwendet
imap > yes Wird für den E-Mail-Abruf verwendet
xml > yes XML API
xml-dom > yes Wird für die HTML E-Mail-Verarbeitung verwendet
json > yes Verbessert die Leistung beim Erzeugen und Verarbeiten von JSON
mbstring > yes Dringend empfohlen für nicht-westeuropäische Sprachinhalte
phar > yes Dringend empfohlen für Plug-ins und Sprachpakete
intl > yes Dringend empfohlen für nicht-westeuropäische Sprachinhalte
fileinfo > yes Wird verwendet, um Dateitypen für Uploads zu erkennen
zip > yes Used for ticket and task exporting
APCu > yes Verbessert die Gesamtleistung
Zend Opcache > yes Verbessert die Gesamtleistung
PHP-Einstellungen
cgi.fix_pathinfo "1" wird empfohlen, wenn AJAX nicht funktioniert
date.timezone Europe/Zurich
Datenbankinformationen und Nutzung
Schema ticketsystem (localhost)
Schema-Signatur add628927ee030469f5d3272ebda1e16
Belegter Speicher gesamt 2,97 MiB
Datenbankspeicher für Anhänge 0,02 MiB
Zeitzone Mitteleuropäische Sommerzeit (Interpretiert als Europe/Berlin)

Installierte Sprachpakete
Deutsch — de_DE Verifiziert
de — include/i18n/de.phar
Version: 158808, für version v1.14
Erstellt: Fri, 01 May 20 17:54:37 +0000
English (United Kingdom) (Englisch (Vereinigtes Königreich)) — en_GB Verifiziert
en_GB — include/i18n/en_GB.phar
Version: 158808, für version v1.14
Erstellt: Fri, 01 May 20 17:53:46 +0000
English (United States) (Englisch (Vereinigte Staaten))
en_US — include/i18n/en_US`

I just found out, that it worked and osTicket create the subfolder (also for the move after processing).
Is it not possible, that I can set an prefix for the standard INBOX (Posteingang) Folder so that the new folders are created under this folder?

Thank you for the help

osTicket does not create folders in your mail account for you. You would go into your mail account create the folder, and then set that folder in osTicket to move emails to after they are processed.

Sure it does create the folrder, I just test it. My question was if its possible to use subfolders under INBOX because the new folders where created always on the top level.

Thank you

Looks like they changed something then, you used to have to create the folder prior to putting that setting in. Thats good to know.

If it were me I would try either:
INBOX.foldername
-or-
INBOX/foldername
in the Mail Folder field. I'm not sure if it will work. But at least you should be able to test it real quick by simply changing the setting and sending an email.

@mastertera

I've seen people use both INBOX.folder_name and INBOX/folder_name. It really depends on your mail provider. It'd be worth looking at your mail provider's documentation to see what format they accept.

Cheers.

a year later

Thanks! KevinTheJedi, Really i work for me this solution: INBOX.folder_name

GOD BLESS US

a month later

Using INBOX/folder_name broke my system with Office365, and INBOX.folder_name just created a folder called that and not a folder called "folder_name" under Inbox. :-(
(I'm on v1.17.2, so not sure if maybe was okay in this version, but now broken in 1.17.2)

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