Change Priority Level texts from Low/Med.. to P1/P2/...

iobio

Hi is there a way to change the
Priority Level options from:
Low Med High Emergency
to
Prio1 Prio2 Prio3 Prio4
?

I'm just looking in Agent Panel -> Manage -> Forms -> ticket Details (Form fields (Priority Level))

If you know, please help me so. Thanks!

ntozier

Last I checked this was controlled directly in the database, and followed the email RFC for priority.

You would have to edit this at the database level in the ost_ticket_priority. I do not know if this would cause any issues with emailed ticket priorities.

iobio

ntozier

Thank you for replying! I will attempt to change it once.

I'm reading on other threads in the forum and people are straight up saying you cant log in to the osticket database. Is that true?

Someone seems to have gotten in and was showing is mysql commands but... I dont see how you login! Is it possible?

ntozier

Yes, you can log into any mysql/mariadb database. If your account has the proper permissions.

You can use the mysql/mariadb command line, or you can use your favorite third party database tool (such as HeidiSQL, MySQL workbench, etc.), or if you do not have command line or access to the server directly you would need to use the means provided by your hosting provider (such as phpmyadmin).

iobio

Thanks the changes went well. Modifying the priority_desc in ost_ticket_priority works and osTicket has not exploded yet.