Hi i have 5 difrent Organizations and they have diferent users.
But one email i need to be in cc for all organizations , it is the same email an external person so it is not our agent.
iff i add that mail as user it can only belong to one organization i need that apeare in 5 other organizations ass cc mail
How could i do that.
You might be able to do it at the database level... but this is not a feature in osTicket at this time.
If it were me, I would setup aliases for the email, and use the aliases to add to all the organizations.
Ok so i loked db and will try in table ost_user add manualy the same user with diferent id and diferent org id but that will create another same user ... hmm will try and see .
so that did not work i added user and it shows in corect org .. but it canot use email adress becous it is another org so i get blank .
aded extra field in user information and would lie that new field to be added in cc when opening ticket.