This is probably possible and really easy to implement, I'm probably being really stupid.
Anyway - we have auto scripts running through our RMM which raises tickets if it finds things are wrong with endpoints, like backup failures or disks nearly full... anyway, we don't want our clients seeing these when they log in for two reasons: they panic immediately, and secondly, there are so many of them that they hide the important tickets.
We have it enabled for main contacts to be able to see all tickets. Is there a way we can hide the auto-created tickets from this view for them? These tickets go to another 'department' so aren't with the normal support tickets. I have set the department to private, but they still show in the list when the contact logs in.
We are running the latest :