We already pasted the Admin panel -> Dashboard -> Information, let me know if you need anything more detailed.
Regarding logs, which logs would you need. Apache log, OSTicket log, etc?
We are not using any LDAP for the authentications, we have only local users.
Yes, we have user names contain "jano" string and the autosearch is working in the window if I would like to create a new ticket:
But it's not working here and when I want to add new collaborator to an already existing ticket.