Department routing based on Email Addressee?

confounded

Can I route a new ticket to a department based on the Email Addressee? I have multiple Email addresses going to the same mailbox. I created the other departments and can send as just fine. I tried to add a filter based on the Addressee but it did not work. Do I need to create multiple OSTicket Email Addresses and pull from different folders?

KevinTheJedi

@confounded

I have multiple Email addresses going to the same mailbox. I created the other departments and can send as just fine. I tried to add a filter based on the Addressee but it did not work.

Are they all setup as System Emails in osTicket? If so, the Addressee (To and CC) option does not match System Emails.

Cheers.

confounded

The Email Addresses are from distribution groups. They still have the To Address of the distribution group when they are in the inbox of the account I retrieve emails. Right now, they all open tickets in the same default department. I'm not sure what you mean by 'System Emails'. I did configure SMTP for all of them. The same account has ''Send As' permissions. Alerts and reply emails work fine once the ticket is in the correct department.