[resolved] Text that is truncated in a form's statements

tg9srp

I am using Ver. 1.15.1 and when I want to place a long text in the instructions of a custom form the text is cut or truncated, is there a way to solve this or does someone know if this element has a limited number of defined characters .

Thanks for the help.

ntozier

Does this help?
https://forum.osticket.com/d/92806-customize-text-shown-to-the-user-when-he-opens-a-ticket/8

tg9srp

Thanks ntozier, but my issue don't related to add any field, i ussing the field instructions on the form like you see in my next immage

When I save the form the instructions field truncate the text include in this field, see please

I found the trunc text on table ost_form under column instructions, I wish I explain much better my issue, thanks a lot for help me !!!

tg9srp

I Try change the size of the field Instructions on ost_form from VARCHAR(512) to VARCHAR(1024) may be this solve the issue

tg9srp

Finally work!!!

Only change the size of field instructions on table ost_form and put correct size in VARCHAR(##) and work well.