How to send email to customer on ticket closer

shajiuddin

Hi All,

Email to customer on new case is already working by default.
I need to send email to customer on ticket closer.

Any help will be highly appreciable.

Regards

ntozier

There is no "Ticket Close" Autoresponder in osTicket.
You would achieve this by using a Canned Response (or manually typing a response), selecting Close, and posting the reply.

D0uglas94

Please, how i do that?

ntozier

create a canned reponse.
go to the ticket.
select the canned response.
select closed