Good afternoon, the situation is this, I assign a ticket to an employee, close it on my behalf, and the app sets me up as the assigned employee. How to make sure that when you close the ticket, the assigned employee will not change. ostiket 1.15.2, Automatic link when closed: false
Has no one ever encountered a similar situation?
I would guess that you have claim on response turned on like most do. Any reason why the employees couldnt close the ticket themselves?
Employees can close the ticket themselves, but if I close it, then I become the designated person, and I need the employee to remain assigned.
