Hello guys,
At this moment we are using an expensive ticketing platform but we want to migrate to OsTicket and start to use it.
Besides that we still want to have a register of those tickets that were open/closed in the old platform. Is there any way to import those tickets to OsTicket?
We are testing the platform and it works great but we would like to have a place to our old tickets.
Another thing is there any way to change the osTicket theme?
Thanks in advance,
Daniel Nascimento
DanielNascimento
osTicket offers Commercial support Service at: https://osticket.com/commercial-support/
If you know database/PHP you can import old data and change whatever you want.
osTicket does not offer a theme yet, maybe in the future there are some paid themes
Thank you for your answer, I see that is possible to use an api to create tickets. Is there any way to create those tickets with info from a csv?
@DanielNascimento Sure.
You would write a script that reads the CSV, and uses the API to open a ticket.
Note: I do not believe that it would back date or close the tickets.
ntozier yes i've found out about that. We are able to create a lot of tickets but with open status not closed. Also we cannot change the creation date.
You could edit the creation date at the database level.
