Help topic: New ticket options not working

jcvsqz

Hi, I put a default department or Auto-assign To on Admin Panel > Manage > Help topics > Help topic name > New ticket options and save it successfully. But when I opened a new ticket on the agent panel. The defaults are not working when I selected the correct help topic.

ntozier

You seem to be confusing defaults that you setup on a Help Topic with the Agent ticket open page.
They are not related in anyway.
As an Agent or User when you select a help topic is will route/auto assign based on the Help Topic.
Agents have the ability to override defaults.