Hi, I have some blocked emails on the blocked email list, but the UI is showing an alert that says that the blocked list is not being considered because "the filter for that is disabled".
Screenshot:
When I go to "Enable here", I land in the filter list, but is no filter created to be enabled.
I suppose that I have to create the filter to reject the tickets from emails listed on the blocked emails list, but I don't know how to do it.
Screenshot of the rules tab:
I'm not seeing the blocked emails list on any of the dropdowns.
Screenshot of the action tab:
I'm sure that I have to set the "reject ticket" action here.
Any help?
Thanks.