Good Morning,

I would like to request that a "Check Email Now" button be added to the system to force the system to download the latest emails rather than waiting for the next scheduled download.

Many times people will email me directly, so I will just forward the email to osTicket but then I need to sit around and wait for up to 5 minutes for the email to show up in osTicket before I can respond to it there. I haven't found a way to circumvent the every 5-minutes timer and force it to download now.

Thanks.

I don't think that this is something that the devs will implement.

If you want faster email checking than every 5 minutes, you have the power to change that.

  • You can use piping (near instantaneous) email to osTicket.
  • Or, You can lower your polling time in osTicket and on your cron job.
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