osTicket (v1.15.1)
Any posibility to create a role that doesn't allow to post internal notes? I mean, just viewers with no intervention at all.

I do not think that is a feature in osTicket. Any Agent can post an internal note on any ticket that they have access to.

Thanks for your reply.
My company requires a supervisor to check all departments work without intefiering. But no worries. I did it by coding.
Please, close the thread.
Cheers.

ntozier changed the title to [resolved] viewer role.
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