We have had a totally weird symptom with osTicket v1.15.2 for a while now. (PHP Version 7.2.34, MySQL 5.7.33)
When a user opens a new ticket and loads a picture in the text, this error message is displayed when creating the ticket:
You don't have permission to access this resource.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
But if he creates a new ticket WITHOUT a picture, it works. Afterwards, answers with a picture can be made and everything works.
Onlya new ticket with a picture always causes these 403 problems, why?