Gmail e-mail fetching not working

ajsalmeida

Hi everyone.
I am running OSticket 1.14 on my ubuntu 20.04 server and there is a problem with my e-mail fetching.
Config. Bellow:

But, for some reason the e-mails are not appearing as tickets on the list.
Someone has expeienced the same issue?

ntozier

Have you scheduled polling?
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

ajsalmeida

yes. I did(Second screenshot).
Well, i cant find this configuratio path: Admin Panel => Settings => Email Settings => Enable POP/IMAP email fetch.
Suppose have been changed. Its Adm Panel => E-mail and Adm panel =>E-mail=>Settings

ntozier

Scheduling polling is not done in osTicket... its done at the OS level.

ajsalmeida

Thank you for your help. It is Working now.

What I did(for ubuntu 20.04):

activated fetch auto-cron in the osticket configuration
crontab -e
added a line for cron: */5 * * * * [osticketuser] [/php/path/] /var/www/osticket/upload/api/cron.php
Obs: php path can be found with command which php

ntozier

If you are running a cron, you should not be running auto-cron in osTicket. They can and will collide.
auto-cron is for people who cannot run a scheduler natively at the OS level.