Hello

I am using OST 1.15

The open queue only has one filter set, which is tickets with a status of Open and not with a status of Resolved. That works fine 99% of the time but sometimes we will get a ticket that will not show up in our Open queue. They show up if you search for them, and show up in the agent's "Assigned Tickets" queue, but not in the main Open queue. I can't really figure out why this is, it only happens to say one in every 150 tickets.

There is only one department in use, all agents are members of that department. All agents have full access to everything.

Any ideas?