I use version 1.14.6 freshly installed.
The symptom is very clear and occurs each time.
1) I create a ticket or answer an existing ticket. I add text and attach a file. I save
2) I edit the post above and save. no problem. The attached file is still there
3) I edit again the post above and save. Problem: the attached file is now removed
Again, for me this occurs each time, it is not a random like symptom.
I am very surprised nobody else seem to report this issue as it makes osticket difficult to use in a production context.
I really can't see what woud be different with my installation.
Am I the only one to get this issue ?
Any help will be very appreciated. Thanks
PhilTen