Can anyone help...
1) Email will be sent to abc@companyname.in.
2) OSticket should automatically create a ticket and send email to
manager@company.in
3) Manager will login into the osticket portal and assign it to the
right member
4) Member should receive email that its been assigned with all details
mentioned in ticket with cc to teamleader@company.in that its been assigned.
5) Manager will close the ticket