Hello,
I would like to hide how long an agent has brought to answer a request.
System information:
osTicket: v1.15.1 (fe1d1f8) Webserver: Apache/2.4.41 (Ubuntu) MySQL: 10.3.25 PHP-Version: 7.2.34-9+ubuntu20.04.1+deb.sury.org+1
You can go to: Admin panel -> Agents -> each Agent -> Click on the Permissions tab -> Click on the Miscellaneous tab Uncheck Stats Click Save Changes Go to the next Agent, and repeat the process.