Hello.
I´m uisng OSTicket 1.15.2 with Attachments on Filesystem plugin enabled. It works fine.
But I want to backup the attachments folder, and I cannot do it because of the file permission the script assigns to files (355). I assume that these permissions are assigned so that the attachments are not seen by "hotlinking" them. But laso I´m on cpanel shared hosting account, and I want to backup those files.
Any idea?
Thanks