Hello!

How can i allow to agent create ticket on his own behalf?
Is it possible?



Agents can open tickets on anyone's behalf as long as they have a user account as well. So if you want brad pitt to be able to open tickets for brad pitt, he needs to have a user account as well. At least that is how I set my system up since sometimes the agents will also be opening tickets in other departments.

    Daedalus01 Thanks!
    Do you create user account for each agent manually or we can automate this with osticket settings?

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