Hook when sending a message?

rsclmumbai

Use Case: I want to send a text message to the recipient when an email is sent to them. something like Hey, we've just replied to your email, check your inbox or spam folder.

Does OSTicket offer a hook to implement something like this or is there any way I can achieve this?

Thanks

DNS

I guess you would have to write your own plugin for that. You can use the Signal class of osTicket which enables you to run your own function on certain events. For example, if you want to run a function when a ticket gets created, you could hook into that with something like:

Signal::connect('ticket.create.validated', function($null, $vars){ 
    // do something 
});

Since there is no documentation - afaik - on how to write a plugin, you would need to reverse engineer it. Have a look at include/class.ticket.php to check what signals are available. And look at some available Plugins on how to start,

rsclmumbai

Thanks@DNS for your inputs, appreciate it.
But without documentation trying to build a plugin is a lot of work & like shooting in the dark. I will hold on to my thoughts until a future day.
Thanks