Email Piping: Mail Delivery System replying local delivery failed

chunheng

Document I referred to: https://docs.osticket.com/en/latest/Getting%20Started/Email%20Piping.html

I am using a shared hosting server.
The server is controlled through CPANEL.
I have created an email address (dummy@{servername}) for this purpose. The server's mail server is running roundcube.
I have created an email forwarder in CPANEL from the email address to the path to pipe.php in my server.
The pipe.php permission has been modified from 0644 to 0755.

I made an email and send to the dummy email address.
After a while, a ticket has been made successfully in the osTicket system.

However, an additional message was replied from the server's mail server as follows:

The current osTicket specification:

No modification done to the osTicket.

How to resolve the local delivery failed issue?
It will always reply the moment the ticket has been made successfully through email.

ntozier

Are you sure that the path in the pipe to line is correct?
If yes, I would recommend that you talk to your webhost for the shared hosting environment. An error of local deliver failed generally means that the pipe wasn't able to forward the message to the script. This is usually a server side configuration or permissions issue,

chunheng

Hi ntozier,

After deliberating with my team, we have decided to use the POP3/IMAP settings guide instead: https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html
The team decided against disabling warning and error message response and POP3-IMAP method resolve the issue of server mailer additionally replying back the sender about the warnings.

Attached below are the settings I did for the email piping and hope other can make use of it.