I browsed the forum for some time but couldn't really find answer to my problem.
I noticed that when agent opens a ticket on behalf of end-users, non of the Department Members receive a New ticket notification.
When I check the Department Manager under the New Ticket Alert the New ticket notification comes only to the department manager.
Now ... when a User open a ticket all the agent at the department receive the New ticket notification
Is this the expected behavior? what needs to be done to allow New ticket notification when agent open a ticket on behalf of a user
Thank you in advance
OsTicket version = v1.14.3