[resolved] The requested URL /osTicket/scp/ was not found on this server.

thammarat2537

I can't access my osTickey site

Last 3 day(2/4/2021) I am finished install and i can access to setting, create ticket, delete, and so on
Last 2 day(3/4/2021) I am not do anything about the server or any configuration via CMI or web page
This day(4/4/2021) I can't access my osTicket and i found 404 not found

How to solve for this issue ? or how to fix it

This is installation and any file path about osTicket /var/www/html/osTicket

This is osticket.conf

cat osticket.conf

<VirtualHost *:80>
ServerAdmin xxxxxxxxxxxxxxxxxxxxxx
#DocumentRoot "/var/www/osTicket/upload"
#DocumentRoot "/var/www/html/osTicket/upload"
DocumentRoot "/var/www/html/osTicket"
ServerName xxxxxxxxxxxxxxxxxxxxxxx
ErrorLog "/var/log/httpd/error_log"
CustomLog "/var/log/httpd/access_log" combined
#<Directory "/var/www/html/osTicket/upload">
<Directory "/var/www/html/osTicket">
DirectoryIndex index.html index.php
Options FollowSymLinks
AllowOverride All
Require all granted
</Directory>
</VirtualHost>

ntozier

404 means not found. The webserver cannot find what the request is looking for.
Do the files still exist in your site?
Are the permissions on the files in your site accessible by whatever user your webserver runs as?

thammarat2537

Im wrong document root path in osTicket.php
In my case i change and document root path is working fine now.

DocumentRoot "/var/www/html/osTicket" >> /var/www/html

ntozier

Glad to hear that you got this sorted out. I will mark this as resolved and close the thread.
Please feel free to start a new thread if you have another question, comment, etc.