access their ticket directly by clicking on the link in the mail.

Hi!

I'm searching for a solution to give my clients the possibility to access their ticket directly by clicking on the link in the mail.

At the moment they have to login and then they see all the open tickets. For a client with a lot of work 🙂 it could be a little bit confusing

Thanks a lot!

rimarassi This is one of the default options in osTicket. If it's not enabled, there are two things that are needed for this to work.

Firstly, you have to ensure authentication tokens are enabled in Admin -> Settings -> Users as shown below

Secondly, in the template that's sending the email to the user ensure the URL of your link leads to %{recipient.ticket_link}

Thanks bro!!