How to remove signature from emails

riccardo_centropaghe

Is there a way to remove signature from incoming emails that creates tickets?
I know that maybe is hard to detect from email from other clients, but at least from my own emails that I know for sure how they are done.
There are a lot of email replys in a ticket and all are with our signature.
Thanks

ntozier

The only way that I can think that you would be able to have the system remove signatures on incoming emails is if you embedded the Reply Separator Tag into your emails.

The setting is at: Admin panel -> Emails -> Settings. You would have to look at how it is embedded in an outgoing email and replicate it in your email/signature.