Error 500 - Open New Tab on Users

bigbankclub

I have many users and I want to open several tabs to review their requests. Each time I open any in a new tab, an error 500 shows. BUT I can access their profiles otherwise by just clicking on their profiles.
How can I fix this?

bigbankclub

When sending the "Activation Email" in the profile page, it goes error 500 also.. but the email does send. There must be some permissions issue or something -- Any ideas?

bigbankclub

When I add a new agent, I get kicked to an error 500 page once I press submit, but they are registered. Any idea?

ntozier

You haven't really given us any information with which to assist you.

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (if you can then see Admin panel -> Dashboard -> Information)
[unknown] webserver error logs?
PHP error logs?

bigbankclub

Ok the only errors I see are in the server logs. OS Ticket checkouts per the information area. No warnings.

1st error: AH01067: Failed to read FastCGI header, referer: https://thedomain.xxx/access/support/scp/users.php
2nd error: (104)Connection reset by peer: AH01075: Error dispatching request to : , referer: https://thedomain.xxx/access/support/scp/users.php

The 500 error is: GET /access/support/scp/users.php?id=42 HTTP/1.0

This was a manual install - when I did an install from Softacolus, no issues.

bigbankclub

Problem solved. Only until I disabled the plugin "Help Desk Audit" - So with this plugin installed, I get the errors. In both manual install and also Softaculous install.

Does this plugin have any requirements? I have v1.15.2 / MySQL 10.1.47 / PHP 7.4.16

ntozier

Sorry, I'm not very familiar with the "Help Desk Audit" plugin since I dont use it. (Although I did just install it for the first time earlier today so this will be changing.)

I am not seeing any pre-requisites for the plugin other than the version of osTicket (1.14+).
I am running osTicket 1.15.2 under IIS 10 with php 7.3.19.

I am also not seeing the errors that you were getting.