Post reply is not shown as usual

enggal

Hi, I have an issue on the ticket thread and the Post reply is not shown as usual.

ntozier

You haven't really given us any information with which to assist you.

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (if you can then see Admin panel -> Dashboard -> Information)
A larger screen shot showing more of view of what you mean would also be helpful.
A better description of what you are doing, what you expect to happen, and what is happening would also be helpful.

enggal

Hi, I have two ticket IDs and there are no Post Reply and Post Internal Note displays and it is different from other tickets. Are there any thread restrictions on both tickets?

KevinTheJedi

@enggal

Looks like the ticket is broken, you will need to review all of your error logs for any related errors.

Cheers.

enggal

Hi Kevin,

I have checked and what it means?

Thanks

KevinTheJedi

@enggal

The Email loop detected error is completely unrelated to the topic at hand. Email Loop means that you somehow have outgoing mail from your helpdesk (most likely alerts) being sent to a system email and are being fetched back into the system which creates an endless loop of tickets being created, the alerts being sent to a system email, which gets fetched into the system and creates more tickets and sends more alerts, etc. You will need to figure out what is causing the loop and rectify it manually. We have no debugging tools or anything to help on this case (other than the warnings in the system logs like your screenshot).

As for the issue at hand (Ticket Thread being broken) you will need to consult your webserver (Apache/IIS) error logs, PHP error logs, MySQL/MariaDB error logs, and Browser Console logs to see if there are any related errors. (my bet would be the PHP error logs or Webserver error logs)

Cheers.