Help in adding another filed and editing it in ticket

atrum

Hello , im am new here so pls go easy on me 🙂
so i added new filed in table ticket.
and now i would like to do next :
i would like to select form users one user and post its id into table ticket and filed currier .
why becous i would like to know who deliverd item and who is owner off item.

my trubles are, where are variables that are used in ticket-open.inc.php defined.
i am realy lost in osticket code.
so any sugestions would be nice.

so lets sum up.
i need to add another filed to define who deliver item to me.
why i dont use costum drop down or list in os admin module is becous ineed it in ticket head not in body.
select user and define it as deliver by :
tank you all

ntozier

To add a field you would log in as an admin account and goto:
**Admin panel -> Manage -> Forms -> Ticket Details **
You can set the variable name there also.

If there is a ticket, the email address of the ticket dictates who its owner is.
If an Agent opens a ticket for someone else it should say that it was opened by the Agent.

It seems to me like you are trying to re-create the wheel.

atrum

Ok,
and how would i position that filed entery into head of ticket form.
next to user.
thank you

atrum

new ticket open ticket and i would like to move costume field from error Error description to User and Collaborators