Problem with filter and action Send an Email

jasonlau

I have just upgraded from 1.10 to 1.14.5 because I want to use additional variables.
The variables like ticket.subject and ticket.number works.
However before upgrading, ticket.message is working but now ticket.message is no longer works after upgraded to 1.14.5.
The email returns blank instead of displaying the variable.

Any help?

jasonlau

This is what I did in Filter

Sample email I received

ntozier

ticket,message has never been a variable that osTicket used to my knowledge.

Well unless you had a custom field named "message".

Here is the list from in the ticket system:

You can also see the ones that are not entirely documented... using auto complete type ahead.

See old list here:
https://tmib.net/osticket-1-9-x-email-template-variables/