- Edited
Hi. I have a status called "In Progress" which I created.
I want to modify class.ticket.php to NOT mark tickets that are "In Progress" as Overdue.
I am not experienced in PHP, but for what i understand, i would have to change one of these 2 functions in class.ticket.php:
static function checkOverdue() {
$overdue = static::objects()
->filter(array(
'isoverdue' => 0,
'status__state' => 'open',
Q::any(array(
Q::all(array(
'duedate__isnull' => true,
'est_duedate__isnull' => false,
'est_duedate__lt' => SqlFunction::NOW())
),
Q::all(array(
'duedate__isnull' => false,
'duedate__lt' => SqlFunction::NOW())
)
))
))
->limit(100);
foreach ($overdue as $ticket)
$ticket->markOverdue();
}
or
function markOverdue($whine=true) {
global $cfg;
// Only open tickets can be marked overdue
if (!$this->isOpen())
return false;
if ($this->isOverdue())
return true;
$this->isoverdue = 1;
if (!$this->save())
return false;
$this->logEvent('overdue');
$this->onOverdue($whine);
return true;
}`
Can someone PLEASE tell me which one would be best to change, and how to do it? I assume it's just a simple add of an extra test "if status != "In Progress
", but i'm not sure how to do this in php