Thx ntozier. I think you have reason.
How i authorize one Agent of see all tickets open in all departements ?
When i create "Advanced Search" with "Ticket Status Is Open", i have 150 tickets in display (the count infomation display 101 tickets), but when i export them in CSV file, i have all tickets Open (270).
Why only 150 tickets in display ?
I can increase the number of tickets in display ?
When i look the code, i think the function ignoreVisibilityConstraints() allow to see all records.
Thx for your help.
In admin panel i authorize an agent in all departements, and i can see tickets for all departements ! Top 🙂.
Now i would create a queue with all departements ticekts, and queue with tickets of two departements.
This progresses ! 😃