Hey Guys,
OSTicket 1.14.3 with OSTicket Awesome theme
PHP 7.0.33
I have found a discrepancy between the user search function and the agent search function. I need them to work the same but i'm not quite sure why they appear to be working different.
In the agent search i can use the advanced search to search for either the entire contents of a field or part of it that is separated by spaces, commas, periods etc and it will still find the ticket. As shown by the below screenshots.
However, with the users search feature i can only get the result if i search for the entire contents of the field, just having one part of it does not work even though this works for the agent. As per the below screenshots.
I need the user to be able to search for only a single reference number the same as the agent can. Anyone got any ideas why these behave differently?
