Search, its not just for Google.
http://www.osticket.com/forums/showthread.php?t=14501(http://www.osticket.com/forums/showthread.php?t=14501)
http://www.osticket.com/forums/showthread.php?t=13974(http://www.osticket.com/forums/showthread.php?t=13974)
http://www.osticket.com/forums/showthread.php?t=14825(http://www.osticket.com/forums/showthread.php?t=14825)