Help with New message alert

randymts

Hi All, I know new message alert works for department manager and agent assigned or if he is part of the thread. No one else receive new message alerts.

I am looking for the NEW MESSAGE ALERT to go to everyone in the department. Is that possible?

ntozier

New Message Alert is not a department wide alert. You can see where it can go at: Admin panel -> Settings -> Tickets, on the Alerts and Notices tab.

You can get around this if you want to give up having a department manager. We use a Department mailing list for the manager of our department so we only have "Department Manager" enabled for that.