Hide agent from the "assign to" list

yurividal

Hi. I am having a problem with my users that they insist on assigning tickets to the department manager, instead of assigning it to a department.
Is it possible to hide certain users from the "assign to" list?
Currently, I need to have the managers as users, because the new ticket alerts go to the manager, but I don't want people to be able to assign a ticket directly to a manager.

ntozier

Don't let users assign tickets? Or do you mean Agents?

If you mean Agents, then you can go to the Department and change the Ticket Assignment drop down for the department.