Good day,
before use some old version (don't remember which) but after update to 1.15.1 some ticket can't be read.
How resolve this problem?
UPDATE #1:
find error (in apache 2.4) when enter in problem ticket:
sitename [Thu Jan 21 15:05:29 2021] [php7:error] [pid 662299] [client 92.63.109.12:0] PHP Fatal error: Uncaught ObjectNotUnique: One object was expected; however multiple objects in the database matched the query. In fact, there are 2 matching objects. in /path/include/class.orm.php:1363\nStack trace:\n#0 /path/include/class.orm.php(606): QuerySet->one()\n#1 /path/include/staff/templates/thread-entries.tmpl.php(37): VerySimpleModel::lookup(Array)\n#2 /path/include/class.thread.php(415): include('/home/b/bionori...')\n#3 /path/include/staff/ticket-view.inc.php(773): Thread->render(Array, Array)\n#4 /path/scp/tickets.php(560): require_once('/home/b/bionori...')\n#5 {main}\n thrown in /path/include/class.orm.php on line 1363, referer: https://site/scp/
Server info:
Apache 2.4 + PHP 7.4 opcache (current stable)
sTicket Version v1.15.1 (fe1d1f8) — Up to date
Web Server Software Apache/2.4.41 (Gentoo) mod_dp/0.99.9 PHP/7.4.12
MySQL Version 5.6.43
PHP Version 7.4.12
UPDATE #2
Some new tickets have some problem today i receive one ticket then and he correct open first time then after some time (i don't do anything) ticket not opening (a i mean he blank how on screenshots)
Chumayu
UPDATE # 3
BUT, when via "Thread preview" check corrupted ticket - show him correctly.