Setup a cron job using information from this community the job runs every 2 minutes and it picks up tickets from Inbox and moves them to Incoming folder as does autocron but unlike autocron cron tickets are not viewable in Osticket web interface searching has indicated ACPU cache may be a possible cause but cannot identify a clear solution
I am running Centos 7 php 7.3 mysql 5.6 and osticket 1.11