Hello we are currently working with the version: v1.14.5 (bb17f34).
Recently, we have reconfigured the main ticket mailbox in office 365, before we had another imap account, due to not being compatible with office 365 previously. When you reconfigure office 365 it works and recovers the emails, the problem appears
when it has an attachment of more than 1MB approx, which tries to take the email, moves it to another folder, but cannot generate the ticket and the email stays in the inbox and osticket moves the mail to another folder, as we have configured, causing the emails in that folder to be duplicated, but still in the inbox, until the php hangs and you have to restart it for it to work.
I do not think it is a version problem, since if we reconfigure the imap account it works correctly.
In the osticket logs, nothing appears and in the php that is hosted by an external provider when hanging and having to restart either. Only appears a time out web
anyone have any ideas? Are there any settings in office 365 that can cause this?
I'm lost, I don't understand anything.
thanks
IIt seems the problem happens when you call the cron. Something happens, which blocks it and does not take the message with an attachment and does not open a ticket, But the other one that does not have an attachment, does open a ticket, but remains in the inbox, does not delete it. And if you set it to move it, every time the cron jumps create a duplicate in the folder where you move it and accumulate to the inbox, until the whole application hangs
If you delete the message with attachment, ja perform the normal actions and everything works again.
