I have what I think is a simple question, but I haven't found a clear way to implement. I have a large number of agents in a department. I only want a small group of agents to receive notices when a new ticket comes in. Those agents do the triage, and assign tickets to other agents in the department as needed.
Thus far, I can only find a way to notify a "department manager," or "Department Members" (all members) when a new ticket arrives. (settings... tickets... alerts and notices.... new ticket alert)
Can anyone suggest a workflow I can use?
osTicket Version = v1.14.5 (bb17f34)
Web Server Software = Apache/2.4.46 (Win64) OpenSSL/1.1.1g PHP/7.4.12
MySQL Version = 10.4.11
PHP Version = 7.4.12