Greetings,
we are using OS since 3 Months, and are pretty content with it. Only Problem i got:
Whenever someone writes an E-Mail to the desired support Mail-Adress, the ticket is created and also shown on the overview pages, but when i want to open it just loads for a while and then does nothing...
Does anybody have a solution or faces the same problems?
Thank in advance,
BR, Thomas
What department is the ticket being assigned to? Does your Agent account have access to that department?
Hey, thanks for your interest 🙂 The ticket is assigned to the IT-Departement (default) and ofc i got access to that department. I am not getting a "no access" message, it's like a timeout.
The habit appears now also in normal tickets (created via portal)...
Thanks in advance 🙂
What is your environment details? [Webserver, DB, php ver, osticket ver, etc] (see Admin panel -> Dashboard -> Information)
What are your server specs? [processors/speed, ram, etc]
What is the load on your server?
