i recently upgraded our osticket installation to V1.15.1 and was wondering how i can schedule csv-exports via cron (shell script). I read some discussions were this should be possible but i cannot find any documentation or examples how i can do that.
We migrated recently from spiceworks to osTicket and we would need (for long term usage) a scheduled export of all Tickets (every month) saved as a .csv-file so our controlling department can calculate internal cost centers, which are documented according to the time spent on the tickets.
Would be nice if anybody could help me with that.
For now our workaround ist exporting this csv manually.
Thank you in advance!
Maybe there is a feature in osTicket itself where you can schedule exports of certain contents like uickets, agents, users etc. to send this via e-mail or write to a shared folder.