With osTicket installed, I am now testing.
I opened new tickets from a test user account via the web platform.
As agent, I reply to the ticket via the web platform.
Outgoing emails are verified to be working.
As user, I reply to the ticket via email.
As agent and user, I check tickets. The tickets are not being updated when the user replies via email. In other words, user replies via email are not showing in the ticket.
Also, not sure if is meant to function differently, but sending a brand new email from the test user's email address to the email address used by the system for fetching does not create a new ticket.
Looking for help. Would like to have users be able update their tickets by replying via email. Thanks.
