I do not load the tickets

dsalinas

Good afternoon, I have an ostiket in my company, it has worked well for me, but when I got some tickets, it does not load me, the page falls or loads half of the ticket, how can I fix it

Thanks in advance

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (see Admin panel -> Dashboard -> Information)

It looks like something is timing out or dying. Have you consulted your webserver, PHP or web browser console error logs?

dsalinas

ntozier Hello how are you? I hope very well, I am new what a shame, of course this is the information:

dsalinas

ntozier The only thing that I see strange is this:

ntozier

This are the osTicket system logs, they are not the logs for PHP or Apache.

You would have to consult your HTTP config to see where the webserver logs are located to see what is going on there.

You would have to consult your PHP.ini to find out where your PHP error logs are located to see what is going on there. If you cannot find your PHP.ini please create a text file in your web tree with the contents of <?php phpinfo(); ?> and browse to it. It will tell you the location of your php.ini and your error log. Remember to delete this file after, as it reveals a lot about the configuration of your server.

DanyRocha

Hello, I'm having the same problem and php is not generating any error logs.
The problem happens with some tickets. When I click to open the ticket he spends a lot of time loading the data. The link below spends a lot of time loading.

When it finishes loading, only a part of the data appears.
There may be a problem with the XMLHttpRequest (XHR)...[upl-image-preview

In this image here we have the answer of a ticket that was opened normally without problems in loading.

ntozier

@DanyRocha

two things,

If you are running 1.14.3 with PHP 7.0.x I would urge you to upgrade immediately.
Please start your own thread and actually provide us with meaningful environment details, php error logs, and a screen shot of where in the ticket display it is dying.

DanyRocha

I'm running 1.15.1 with PHP 7.2.34