How can I disable the required field to close a ticket? https://drive.google.com/file/d/1kU3f0b8JrHuLTLrqZQmiDq1neC5p-5c-/view?usp=drivesdk
starquest321 That's the field to add an internal note, and if you're adding a note, you have to at least insert something. If you just want to close the ticket without adding any notes, you'll want to change the status via the flag icon at the top.
