Manage Referrals for ticket outside department osticket

francisd

Good day everyone,
I'd like to ask if there is a way to remove a referral after transferring a ticket to another department.
I noticed that I can no longer manage/remove the referral if the ticket belongs to another department. There are cases of overdue tickets from other departments that will notify us. I know the fix is to add an extended access to that department before removing referral but is there a way to remove it without granting extended access?

ntozier

Before you transfer it to another department you can manage its referrals.
When you transfer it to another department you can not check "Maintain referral access to current department".
Once you have transferred it, then someone who has access to that ticket in the other department would have to manage referrals.