Hey there,
We've set up our system to allow for email-created tickets (by sending an email to address xxx, a new ticket get created), when tickets are created we want the system to send a ticket creation confirmation to our ticket creator (user who is sending the initial email); the content of this email notification is held in email template New Ticket Notice.
I've tried modifying this template so that we can include a summary of what was submitted, but so far I haven't managed to include the body of the email in this template sent to the end-user
I've tried with these variables %{response} and %{message} but none are fetching/adding the email body to the ticket created notice.
Any ideas??