Hi friends. I am using osTicket (v1.14.4) but the FAQ function does not work, I already enabled it, but it still does not appear in the guest portal, any idea that could be happening.
this is the screenshot from my configuration. https://dl.dropboxusercontent.com/s/8moqo7rmcv5z513/FAQ1.png?dl=0
https://dl.dropboxusercontent.com/s/l83givxd7pfyfjg/Invitados.png?dl=0
Please post screen shots to the forums.
In order for FAQs to work (all versions) you have to first create FAQ categories. Then put a FAQ in each category.
And you have to turn enabled it at Admin panel -> Settings -> Knowledgebase
